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Here are some frequently asked questions. If you have further questions please contact us.

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  • What is remedial massage?

    Remedial Massage treats soft tissue dysfunctions. Treats all layers of muscle (down to the bone). An RMT practitioner (remedial massage therapist) job is to find the cause of the dysfunction. Where possible eliminate it or modify it or maintain it where external factors are taken into consideration like lifestyle, ergonomics, muscle imbalances creating a poor posture (just for example) the practitioner will then suggest any modifications, exercises, strength conditioning, referral to other health professionals, a maintenance program etc where you can live a pain-free and flexible lifestyle.

  • Is it painful?

    Remedial Massage is a comfortable, uncomfortable pain. If you can measure pain on a scale of 0 (no pain at all) and 10 (most extreme pain you’ve ever felt) RMT works to about 6/7 out of 10. Don’t worry thought if this is too painful let your practitioner know and you’re treatment will be adapted to your threshold. Good pain = lots of gain. Bad pain = no gain.

  • Is it normal to feel tender after treatment?

    Yes. It is totally normal to feel tender for the first 24 / 48 hours after treatment. This is due to residual tension build up, lactic acid and waste metabolites plus external factors like. Did you follow your home regime advice, did you rest and recover, did you drink plenty of water (approximately 2 liters) has it been a long time in between treatments. Are you taking medication that you didn’t tell your practitioner about etc

  • How much water should I drink after treatment?

    We suggest attending your treatment well hydrated ( approximately 1 liter of water prior) and approximately 2 liters after treatment. This helps to flush out toxins faster and helping you to feel less tender the next day.

  • What if I'm still feeling tender?

    We suggest using ice packs. Apply to the affected region for around 20min, leave off for an hour and reapply if necessary. You can also use muscle rubs like tiger balm red or physio cream. You can also have a nice hot / warm shower or bath. You can go for a nice float in the ocean / pool including a gentle swim. Take a casual stroll through the park. Keep moving but try not to over do it like a 3 hour gym session or a 10km run etc. Your practitioner will suggest a home regime for you on the day as everyone is different so what works for one person may not work for you.

  • Is there Hicaps?

    Of course. I’m a full health fund provider. Bring your private health fund card with you for on the spot claiming.

  • Is there EFT?

    Definitely, Visa, MasterCard, Debit cards or cash are accepted.

  • What if I don't like a certain technique?

    That’s totally ok. Let your practitioner know and they’ll adapt techniques to suit you. Every treatment is adaptable to your individual needs and requirements. Your practitioner will check in on you throughout the treatment so please let them know if it’s not comfortable for you.

  • Can I get a reminder of my appointment?

    Sure. We offer a courtesy reminder text service. If you prefer a reminder let us know and we’ll add you to the list. Please bare in mind this is a courtesy service. It is still your responsibility to manage your booking and attend treatment.

  • Why is there a cancellation policy?

    If you fail to give at least 24 hours notice prior to your treatment time if you need to make any changes or if you fail to show up. You will be charged 100% of your treatment fee. This allows staff to be paid, reduces late cancellations / no shows. Everyone is in need of treatment so we prefer to have all spots filled. Our passion is to help people live a painfree and flexible lifestyle.

  • Your address is Shop 28, 350 Cambridge Street, Where do I park?

    Correct, I’m located inside Crystal Spa. Access via Alexander Street, free 4 hour parking is available off Alexander Street.

  • What if I don't want certain areas treated?

    Sure, no worries. Let us know during the consultation and we’ll adapt treatment to suit your individual needs.